Bookseller says it has a policy of ‘no-win’ policies with Muslim shoppers
Posted On July 17, 2021
The Australian Financial Reviews has called on Muslim retailers to end their “no-lose” policies with Australian Muslim shoppers.
The magazine said its annual survey found that while a majority of Muslim shoppers were satisfied with their shopping experience, they were also concerned about the environment, “unhealthy” practices and “unethical” practices in the Australian marketplace.
“Some Muslims are frustrated by the growing numbers of Muslim refugees in Australia, and are increasingly concerned about their livelihoods,” the magazine reported.
“It is a problem that is not being taken seriously by many retailers and organisations.”
The annual report by the magazine said it found that some retailers were reluctant to open up their stores to Muslim shoppers and others were unwilling to take the risk of opening up their shops to a Muslim customer.
“[These retailers] have a policy that bans Muslim shoppers from their stores unless they are accompanied by a Muslim person,” the report said.
In a statement, a representative for One Bookshop in Melbourne, which is owned by One Bookshops in NSW and Queensland, said it was “disappointed” by the survey.
“We are aware that Muslim shoppers are not happy with the store policies we have in place and are working hard to change that,” the representative said.
“This survey shows that many Muslim shoppers have concerns, and that is why we are asking for your help to ensure the stores we are in can continue to serve all of our customers.”
“We will be conducting an in-depth review of the survey results and our policies in the coming weeks.”
One Bookshop has a strong track record of welcoming and accommodating customers, and we are proud of our commitment to a respectful and inclusive shopping environment for all of Australia’s communities.
“One Bookshots in Sydney, which sells more than 100,000 books a year, said the survey showed that “many Muslim shoppers” were “not happy” with the stores it was in.
Read more: One Book Shop in Sydney said it had a “strong track record” of welcoming Muslim shoppers, and had “made it a point” to welcome customers from the Middle East.”
To ensure that One BookShop is a place where all customers can feel confident in the shopping experience they have had at One Bookstore, we will be reviewing our policies, as well as taking further action to address any issues you have raised,” the retailer said.”
The survey also shows that Muslim customers are concerned about many of the issues highlighted in the survey, and have voiced concerns that some of our products and services may not be suitable for them.”
“To ensure that One BookShop is a place where all customers can feel confident in the shopping experience they have had at One Bookstore, we will be reviewing our policies, as well as taking further action to address any issues you have raised,” the retailer said.
Read more about Muslims: In its report, the magazine also highlighted a “conspiracy” by Muslim community leaders to pressure retailers to close their stores.
As part of the “conspiracies” it said there was a “deeply-held belief” that the stores in question were “hosting a ‘foreign agent'”.
“Some Muslim organisations and individuals have used this belief to pressure our retailers to cease doing business with Muslim customers,” the survey said.